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FAQs

How natural are your products?


We pride ourselves on being completely natural. All the ingredients we source for our products are 100% natural, including our preservatives. All our oils are 100% pure and free from synthetic parfum and fragrance.




How long is shipping?


UK: 3-5 working days. Outside UK: 7 working days. All orders are processed the next working day and are shipped via Royal Mail - Tracked and Signed.




Are your products handmade?


Yes. All our products are handmade in the UK. We partner with family-run manufacturers to produce the products in bulk then bottle and label them in our Essex offices.




How long do your oils last?


Our 100ml oils last approx. 4-6 months Our 50ml oils last approx. 2-3 months *Answers are based on feedback from customers that used the oils daily.




What's in the oil?


All our oils are 100% pure - no blends or added synthetic fragrances. The only ingredient is what is stated on the label.




How do I use the products?


You can find directions of use on each product page. Alternatively, you can watch how our customers use them on our Reviews page.




Where can I buy instore?


If you would prefer to buy offline, please check out our Where To Buy page.




What is your returns policy?


If in the rare occasion you are dissatified, please contact our Customer Service and we will be happy to help. Whatsapp: 07939366317 Email: info@luxemorelondon.com




Can I use your products if I have locs?


Yes. Our products are safe for locs. We recommend the shampoo bar for easy cleansing of the scalp.




Can I use your products on wigs and weaves?


Yes. Our products work great on human hair and synthetic hair extensions aswell as protective styles.




Is the beard oil specifically for beards?


No. The Luxe beard oil is safe to be used on hair, face and body too.




Are your products safe for eczema and alocepia sufferers?


Yes, absolutely safe.





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